Shipping & Delivery

Delivery coverage

We ship from Kerala to Indian PIN codes that can be served by our courier. Coverage may vary by destination and service availability. If the courier cannot serve the delivery PIN code or we are otherwise unable to fulfil an order, we will contact you to resolve the order and arrange any applicable refund for captured payment.

Please provide a complete delivery address and a reachable phone number. The phone number linked to the delivery address must be verified before checkout.

Shipping charges

The shipping charge, if any, is shown in the order total before you submit payment. Product prices and applicable taxes are shown in the checkout summary. We will not add an undisclosed delivery charge after you place an order.

Order processing and delivery estimates

We begin preparing an order after payment is confirmed and the order is created. Delivery timelines vary by destination PIN code, the courier service available for the route, and the time needed to process and dispatch the order. Where a specific estimate is provided, it is based on the destination and available courier information; a state-wide estimate may not apply to every PIN code.

Any delivery timeframe we provide is an estimate, not a guaranteed delivery date. Processing and transit may take longer because of courier capacity, weather, public restrictions, remote-area access, or other events affecting the shipment. If a significant delay occurs, contact us with your order number.

Order status and tracking

Sign in and open Your Orders to view the latest order status. We also send order-related updates to the email address on your account. For a courier tracking reference or help with a shipment, contact us with your order number.

Order status may take some time to update while the courier scans and processes a parcel. If the status has not changed for an extended period, contact us and include your order number.

Delivery attempts and address issues

Please make sure someone can receive the parcel at the address provided and that the phone number is reachable. If a delivery attempt fails, follow any instructions from the courier and contact us if you need help. Address changes may not be possible after a shipment has been created.

If an order is returned to us or cannot be delivered, we will contact you about the available next steps. Any cancellation or refund will be handled under our Cancellation Policy and applicable law.

Parcel problems

If your parcel appears damaged, an item is missing, or you receive the wrong product, contact us promptly with your order number and details so we can review it. Your rights and available remedies under applicable law are not limited by this policy. See our Returns & Refunds Policy for return and refund requests.

Customer care and grievances

For delivery help, use the order page or contact us from the Contact Us section. You may also contact our grievance officer:

We will acknowledge consumer grievances within 48 hours and work to resolve them within one month of receipt, in accordance with applicable consumer e-commerce requirements.