Returns & Refunds

Return eligibility

For products marked returnable, sign in and submit a request from Your Orders within 1 days after the order is delivered. The order page shows whether each item is eligible and how many units may be requested. The request window is measured from the delivery date recorded for the order.

Some products may be marked non-returnable for ordinary preference-based returns. This does not remove any remedy available under applicable law if goods are defective, deficient, spurious, materially different from their description or agreed features, or delivered late where the law provides a remedy.

How to request a return

1. Sign in and open the delivered order under Your Orders.
2. Choose an eligible item and quantity, select a reason, and add any helpful details.
3. Wait for our review and return instructions. Submitting a request does not mean it has been approved.

Please do not send an item back before we provide instructions. We will confirm how the return should be sent, including whether a pickup or customer-arranged shipment applies.

Review and inspection

We will show the request status on your order page and send email updates as it is reviewed. If approved, we will share the next steps. After the returned item reaches us, we will record receipt and inspect its condition and quantity before completing the return.

If your item arrived damaged, incorrect, defective, spurious, or materially different from what was described, contact us promptly and include the order number and details. You can report an issue even if the ordinary return option is not available on the order page.

Return shipping

If a return is due to an error on our part, such as an incorrect, damaged, or defective product, we will bear the return shipping costs.

If a customer requests a return for personal reasons, such as a change of mind or an incorrect order placed by the customer, the customer will be responsible for the return shipping costs. In such cases, applicable return shipping charges will be deducted from the refund amount.

We will confirm any applicable return-shipping arrangement before you send the item. Nothing in this section limits a consumer remedy available under applicable law.

Opened or used products

Returns will not be accepted for non-defective products if the original product packaging has been opened, the security seal has been broken, or the product has been used. Change-of-mind returns are accepted only for eligible products that are unused, unopened, and in their original sealed packaging.

These restrictions do not affect the customer’s rights regarding defective, damaged, incorrectly supplied, or otherwise non-conforming products under applicable consumer protection laws.

All returns are subject to this Return and Refund Policy.

Refunds

A return request, approval, receipt, and refund are separate steps. Once an accepted return has been received and reviewed, we will determine and record any applicable refund. For online payments, refunds are submitted through the payment provider to the original payment method where supported. For in-person or local-sale payments, we will confirm the agreed refund method.

We will update the refund status on your order page and by email. The time for funds to appear can depend on the payment provider and your bank. Accepted refunds will be handled within a reasonable period and any period required by applicable law.

Refunds for cancelled or unfulfillable orders

If we approve an eligible cancellation or cannot fulfil an order after payment has been captured, we will update you and arrange any applicable refund. See our Cancellation Policy for how cancellation requests work.

Questions or a consumer grievance?

For help with a return or refund, use the order page or contact us from the Contact Us section. You may also contact our grievance officer:

We will acknowledge consumer grievances within 48 hours and work to resolve them within one month of receipt, in accordance with applicable consumer e-commerce requirements.