Cancellation Policy

When can I request a cancellation?

You can request cancellation while your order is in a paid, processing, or payment-review state and before an active courier shipment or pickup action has been created. The cancellation option appears on the order page when the order is eligible.

Adding products to your cart does not reserve inventory. Stock is deducted when a paid order is created. If a cancellation is approved after stock has been deducted, the unshipped units are returned to inventory.

How to submit a request

1. Sign in and open the order from Your Orders.
2. Select Request order cancellation, choose a reason, and submit the request. Additional details are optional.
3. We will review the request and show its status on the order page. We will also send an email update.

Submitting a cancellation request does not cancel the order automatically. Please wait for our decision before assuming the order has been cancelled.

Review and decision

Our team checks whether the order can still be stopped before carrier shipment. We may reject a request if the shipment has already been created or the order is no longer cancellable. The decision and any available next steps will appear on your order page.

We do not currently charge a cancellation fee through the online order flow. Any cancellation charge or other condition, if introduced, will be disclosed in advance and applied only as permitted by law.

Refunds after an approved cancellation

Cancellation and refund are separate steps. Once cancellation is approved, we will update the order and arrange any applicable refund. For online payments, the refund is initiated through the payment provider where supported. The time for funds to appear can depend on the provider and your bank.

You can view the cancellation and refund status on your order page. We will email you when the order or refund status changes.

If the order has shipped

Once an active carrier shipment has been created, cancellation may no longer be available from your account. If the order is delivered, check the Returns & Refunds Policy for the return process and eligibility. Contact us promptly if an item is defective, incorrect, damaged, or materially different from its description; applicable consumer rights are not limited by this policy.

If we cannot fulfil an order

If we cancel an order or cannot fulfil it after payment has been captured, we will notify you and arrange any applicable refund. We will not charge a customer a cancellation fee in that situation.

Customer care and grievances

We will acknowledge consumer grievances within 48 hours and work to resolve them within one month of receipt, in accordance with applicable consumer e-commerce requirements. You can also reach us from the Contact Us section.